Support

In the app, go to You → Settings → Delete account (at the bottom) and confirm. This permanently deletes your profile, catches, photos, comments, messages and follows from our servers. It can’t be undone.

Deleting your account doesn’t cancel a Pro subscription, because Apple bills it, so cancel that first (see below). If you can’t get into the app, email hello@catch-tank.com from the address on your account.

Sign in to CatchTank, open the Pro screen and tap Restore purchases. Make sure your iPhone is signed in to the same Apple ID you bought Pro with.

If you restore while signed in to a different CatchTank account, Pro moves to that account.

On your iPhone, open Settings → your name → Subscriptions → CatchTank and tap Cancel Subscription. Do it at least 24 hours before the renewal or trial end date. You keep Pro until the end of the period you’ve paid for.

Deleting the app doesn’t cancel a subscription. For a refund, use reportaproblem.apple.com: Apple handles all App Store refunds.

Yes, unless you cancel at least 24 hours before it ends. We send you a reminder about 3 days before the trial ends, and another about 1 day before, by notification and (if your email is verified) by email, with the date and the price, and the price is shown on the Pro screen before you start.

By default, other people see only an approximate area of about 1 km, never your exact pin. You choose for each catch, or set a default in You → Settings (“Who can see where I fish”):

• Approximate area only: a rough area only (the default).
• Exact spot (a Pro option): your pin is visible to Pro members on the community map, only while your tank is public.
• Hidden: no location at all, and the fishery name is hidden too.

If you’re under 18, your locations are always hidden from everyone else. We also strip GPS data from your photos. More detail in the privacy policy.

Go to You → Settings and turn off Public tank. Your catches will only show to your followers. (If you’re under 18 your tank is always private.)

Tap the “…” menu on it and choose Report, or Block to stop someone contacting you. We review reports within 24 hours. You can also email hello@catch-tank.com. See our community guidelines.

Email hello@catch-tank.com with what happened, your iPhone model and iOS version. A screenshot helps a lot.

Codes usually arrive within a minute. Check your spam or junk folder, and make sure you typed your email correctly. Codes expire after 10 minutes, so request a new one if it’s been longer.

Yes. You can log catches offline and they’ll sync when you’re back online. Pro members can save offline map areas before a trip.

Open the fishery on the map and tap Suggest an edit. We review changes before they go live. Always check prices and rules with the fishery before you travel.

Track your order under Shop → My orders. If it arrived damaged, faulty or misprinted, see our returns policy: send us a photo within 30 days and we’ll replace it or refund you.

You can export your catches as a CSV file from the app: You → Stats → Export logbook → CSV (a Pro feature). For a full copy of your data, email hello@catch-tank.com.